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| Browse NTELOS Careers West Virginia |
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Administration / Corporate
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Product Planner 1 Logistics
Primary Responsibilities:
- Manage the day to day shipment and receipt of product from suppliers
- Coordinate product flow with suppliers and the nTelos warehouse
- Manage day to day replenishment of handset inventory to store locations
- Maintenance of accessory templates that drive auto replenishment amounts to store locations
- Handset and accessory daily, weekly and monthly reporting
- Forecasting and ordering of handsets and accessories
Skill Sets Required:
- Experience interfacing, networking and negotiating with vendors
- Experience managing inventory
- Excellent communication and presentation skills
- Ability to act independently while following direction
- Proficient with Microsoft Office, strong knowledge of Microsoft Excel
- Bachelor's degree required
Location: Waynesboro, VA
Internal Audit Analyst
Functions and Responsibilities:
- Assist in executing a comprehensive plan to ensure continued compliance with the Sarbanes-Oxley Act of 2002
- Assist with maintaining the documentation for assigned processes, creating and executing audit plans to test internal controls, and serve as a liaison between internal audit and business process owners
- Assist with implementing remediation plans for areas that have control deficiencies
- Assist with implementing a continual monitoring system for significant controls to be reported upon.
Qualifications:
- Education: B.S. in Accounting/Business
- Applications: JDE, Excel, Word, Access
- Other: Strong communication skills (written and oral) a must; Solid organization skills desired
Location: Waynesboro, VA
Account Executive
Job Description:
- Seeking a sales professional with a proven track record to promote our wireless products and services to area businesses.
- Must prepare and present proposals and close the sale.
- Will arrange installation of new services with appropriate departments.
- Excellent verbal and written communication skills.
- Knowledge of various Microsoft software programs including PowerPoint.
- Two years previous sales experience required and one year telecommunications experience preferred.
Location: Waynesboro/Staunton/Covington, VA
B2B Account Executive
Functions and Responsibilities:
- Daily management of corporate accounts in large geographic area (ie. Richmond/Petersburg)
- Sales, billing issues, technical support, general maintenance and all aspects of customer service. Also deliver and ship new phones, accessories, loaners, etc to accounts)
- Corporate Visits weekly, monthly and quarterly-to sell new equipment, service, pagers, & features-conduct bill analysis to ensure customer is on correct rate plans, renew service for existing customers, ensure 100% customer satisfaction with NTELOS service.
- Equipment Repair Issues assist in filing signal insurance claims, troubleshooting phone problems, and provide loaner phones for existing accounts.
- Billing Analysis analyze current corporate accounts to insure that NTELOS is providing the best rate plans for the usage. Also do billing analysis' on potential new customers. Maintain churn through billing analysis and contract renewals.
- Prepare proposals and bids work with Account Executive Sales Manager to present proposals and bids to potential customers and government agencies.
- Cold Call continuous prospecting for new business, manage weekly funnel report
- Training train new Account Executives company wide
- Network work closely with Network Engineers on customer issues
- Commission Logs complete monthly commission log on a timely basis
- Represent NTELOS through the Chamber of Commerce, local golf tournaments, United Way, Day of Caring and other NTELOS sponsored events.
- Monthly Quota meet and exceed monthly goals on new activations, accessories and churn
Location: Richmond Administrative Office
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| Engineering, Operations, IT and Misc. Technical |
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Manager Network Engineering
JOB DESCRIPTION:
The Manager-Network Engineering is responsible for planning, engineering, administering and leading the daily activities of the wireless network engineering team. The primary responsibilities include feature and routing translations for (4) Alcatel-Lucent packet switches and (2) Nortel MTX's, USDS-HLR, AirWide and Alcatel-Lucent SMSC's, AirWide OTA and Movius voicemail platforms. Additional skill sets and traits are as follows:
- Demonstrated experience successfully interfacing with internal customers regarding network issues and service solutions in meeting objectives for the wireless business. Candidate should have a strong ability to effectively communicate in both written and verbal formats.
- Experience handling vendor & carrier interface and escalations as associated for timely coordination & resolution of service impacting events.
- Demonstrated experience in successfully leading large scale cross-functional projects.
- Supervisory leadership experience supporting a technical group to include motivating, team-building, and corrective action coaching is desirable. Preferable candidate needs to handle conflict resolution scenarios within the team and the company in a professional manner.
- Strong analytical ability to make sound decisions or provide input on key initiatives and budgets.
- Demonstrated proficiency with SS7 ISUP and IS41 protocols a must.
- A working knowledge in packet switching and Session Initiation Protocol desirable.
- Experience with scripting in UNIX and databases like SQL and Access desirable.
- Bachelor Degree in Engineering or ITS discipline preferred or 8 years equivalent telecommunications experience.
Location: Waynesboro, VA
Network Operations Technician
JOB DESCRIPTION:
As a team member of Network Operations, the Network Operations Technician will be responsible for test and turn up, maintenance and troubleshooting of network equipment and services for NTELOS Wireline (South), consisting of the Roanoke, New River Valley and Southside areas of Virginia. Will also provide technical assistance to the Repair Control Center, Engineering, Network Operations Center and Services Operations.
QUALIFICATIONS:
- Associates Degree in Electronics or applicable technical work experience with successful background in Telephony or Electronics.
- Lucent 5ESS or Nortel DMS switching operation and maintenance experience a plus as well as understanding of a Video Head-end Operations;
- Experience with Active Directory, ADS, Clustering, WLBS, and Certificate Services is highly desirable. Experience with Microsoft MOM and SMS is a plus.
- Experience with SONET transport provisioning, testing and turn-up;
- Applicant should have a working knowledge of VBScript for systems administration. Experience with C# is a plus but not required.
- Knowledge of and experience with DS-3 and DS-1 turn-up, testing and troubleshooting; experience working with Metro and IP services also preferred;
- MCSE certification is desirable but not required.
- Computer skills to include Word, Excel, MS Office and PROCOMM, good communication skills, and proven ability to work effectively alone or in a team;
- Schedule flexibility to work weekend/holiday rotations, maintenance windows, and call-outs as required.s
Location: Troutville Central Office
Switch Technician
JOB DESCRIPTION:
- Maintenance and repair of all switching elements to include the Alcatel-Lucent 5E & ECP complex and ancillary equipment, Nortel DMS Switch, the Cisco and Motorola family of equipment with strengths on the Cisco IP based elements such as the MLS, SDU, VPU, OMC-IP the Motorola CBSC's, UNO Applications, Off-line sparc and Agnode. Tellabs Dacs, and Prepay platform.
- The individual needs to be self-motivated and highly energetic. The Individual needs to work well with limited supervision.
- Monitor and respond all network alarms and outages.
- Install, test and turn up network facilities, which include DS0, T1, T3, and OC3-48.
- Work closely with the RF Engineering team to resolve network issues in a timely fashion.
- Work with the Sales, Marketing, and Tech Support teams to give technical support to network related issues.
- The individual will be responsible for the organization of the switch and control room.
- The standard working hours for this position will be Monday through Friday from 8:00 AM to 5:00 PM.
- Knowledge of the following would be beneficial: Software: Strong knowledge of IP routing MS Excel, MS Access, Korn Shell, Unix; Hardware: Cisco family of equipment, and the Motorola family of equipment.
Location: Waynesboro, VA
Field Operations Technician
JOB DESCRIPTION:
- Responsible for maintenance, testing and optimization of base station equipment and antenna systems. Job involces on-call work.
- Candidate would be primarily responsible for cell sites in the Roanoke market, but would also support sites in the surrounding areas.
Familiarity with the following would be valuable:
- Motorola CDMA PCS System Architecture (Especially SC4812T, SC4812ET, SC4812ETLite, CS300and SC611 base transceiver stations)
- Lucent CDMA PCS System Architecture (Especially Mod cell 4.0B and Compact Mod cells)
- Fundamental knowledge of CDMA J-STD-008 technology
- Agilent 8935 CDMA Base Station Test Set
- Antenna system sweep and fault location procedures (especially when using an Anritsu Site Master)
- T-1 testing (Especially utilizing T-BERD 2207 DS1 Analyzer)
- DC Power Plants
- Digital Access Cross-Connect Systems (DACS)
- Experience maintaining/troubleshooting microwave radio systems.
Location: Clifton Forge/Covington, VA
Senior RF Engineer
JOB DESCRIPTION:
- Provide leadership and guidance to the RF team.
- Monitoring system performance metrics daily to identify discrepancies
- Analyzing performance data collected during system drives to identify and correct discrepancies
- Optimizing network equipment to maximize system performance
- Working closely with Operations Team to ensure all discrepancies are resolved in a timely fashion
- Interfacing with Sales, Marketing, and Customer Care Teams to provide technical resolution to customer complaints
- Designing network expansions by using path loss prediction tools (Planet EV) and CW drive tests
- Supporting Cell Site additions by working closely with Site Acquisition Team, by providing written defense of site candidates to planning staffs, and by offering technical expertise at zoning hearings
- Familiarity with any of the following would be beneficial:
Software: Visual Basic, Perl, Korn Shell, Unix, MS Excel, MS Access, Planet EV, Java Script, Ericsson TEMS, Grayson WMS, Motorola UNO, and the Prospect.
Hardware: Motorola CDMA Equipment Family (SC300, SC4812, CBSC, OMC), Lucent CDMA Equipment Family (5E, ECP, ModCell 4.0B and Compact Mods) Nortel DMS-1000, and/or Agilent 8935.
General: CDMA concepts, RF propagation models, and/or telecommunications.
Candidate must be enthusiastic, able to work independently with little direct supervision, and able to communicate well both written and verbally.
Location: Waynesboro/Daleville, VA
Business Analyst, Sr. Business Analyst, Technical Analyst
Job Responsibilities:
- Work with product managers or project sponsors to document a product's vision and the project's scope.
- Identify project stakeholders and user classes. Document user class characteristics. Identify appropriate representatives for each user class and negotiate their responsibilities.
- Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, workflow analysis, and data flow diagrams.
- Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
- Decompose high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable for use by development and other technical personnel.
- Define quality attributes, external interfaces, constraints, and other non-functional requirements.
- Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate.
- Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, unambiguous, and verifiable, and that they conform to standards.
- Participate in requirements prioritization.
- Participate in peer reviews and inspections of requirements documents. Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly.
- Enter, manipulate, and report on requirements stored in a systematized commercial requirements management tool. Define requirement attributes and facilitate their use throughout the project.
- Manage requirements traceability information and track requirements status throughout the project.
- Manage changes to baselined requirements through effective application of change control processes and tools.
- Establish and implement effective requirements practices, including use and continuous improvement of a requirements process. Assist with the development of the organization's requirements engineering policies, procedures, and tools.
- Implement ways to reuse requirements across projects.
- Identify ways to assist product management in product planning through requirements development and analysis. Propose new product features and updates.
Knowledge Requirements:
- An understanding of requirements elicitation, analysis, specification, verification, and management practices and the ability to apply them in practice; familiarity with requirements engineering tools, books and resources
- An understanding of how to practice requirements engineering according to software development life cycles in a team environment
- Knowledge of product management concepts and how enterprise software products are positioned and developed
- Application domain knowledge is a plus, to have credibility with user representatives and be able to work effectively with them
- Experience in Wireless, Wireline telecommunications business or other industries where gathering technical information for service oriented products are offered.
- Exposure or proficiency with Microsoft SQL Sever 2005 with the ability to read, update, insert or delete data, including the understanding of relational databases, and trouble shooting skills
- Exposure or proficiency with Microsoft Reporting Services - configuring and setting up reports and trouble shooting skills
- Basic understanding of Microsoft IIS Packages and their use in an enterprise environment
- Basic knowledge and exposure to source code controls in the deployment of software through automated tools.
- Advanced knowledge of Microsoft Office 2003/2007 suites including extensive work with Microsoft Visio.
Location: Waynesboro, VA
- Email Cover Letter & Resume
- Direct Mail ATTN: Human Resource Manager, 1154 Shenandoah Village Drive, Waynesboro, VA 22980
Fax: (540) 941-8252
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Retail / Sales |
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Retail Sales Manager
JOB DESCRIPTION:
- Will be directly responsible and accountable for supervision of staff, merchandise standards, inventory and store profitability.
- Other responsibilities will include training and motivating staff members.
- Dynamic interpersonal and communication skills required.
- Extensive background in retail operations, inventory management and merchandising preferred.
- Wireless telecommunications experience a plus.
Location: Roanoke, VA
Retail Sales Manager
JOB DESCRIPTION:
- Will be directly responsible and accountable for supervision of staff, merchandise standards, inventory and store profitability.
- Other responsibilities will include training and motivating staff members.
- Dynamic interpersonal and communication skills required.
- Extensive background in retail operations, inventory management and merchandising preferred.
- Wireless telecommunications experience a plus.
Location: Blacksburg, VA
Retail Sales Manager
JOB DESCRIPTION:
- Will be directly responsible and accountable for supervision of staff, merchandise standards, inventory and store profitability.
- Other responsibilities will include training and motivating staff members.
- Dynamic interpersonal and communication skills required.
- Extensive background in retail operations, inventory management and merchandising preferred.
- Wireless telecommunications experience a plus.
Location: Charlottesville, VA
Retail Sales Manager
JOB DESCRIPTION:
- Will be directly responsible and accountable for supervision of staff, merchandise standards, inventory and store profitability.
- Other responsibilities will include training and motivating staff members.
- Dynamic interpersonal and communication skills required.
- Extensive background in retail operations, inventory management and merchandising preferred.
- Wireless telecommunications experience a plus.
Location: West Broad Street Store- VA
- Email Cover Letter & Resume
- Direct Mail ATTN: Human Resource Manager (NWC #62949), 9011 Arboretum Parkway, Suite 295, Richmond, VA 23236
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Salem, VA
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Suffolk, VA
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Virginia Beach, VA
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Williamsburg, VA
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: South Park Kiosk (62447); Short Pump Store (62957); Mechanicsville Store (62199); South Park Store (63061) Please note which location you are applying for.
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
- Must be able to educate customers on our products and services
Qualifications:
- Prior retail experience preferred
- Wireless telecommunications experience a plus.
- Dynamic interpersonal and communication skills required.
Location: Newport News, VA
- Email Cover Letter & Resume
- Direct Mail ATTN: Linda Wakefield Human Resource Manager, 415 Port Centre Parkway, Suite 95, Portsmouth, VA 23704 Fax 757-966-5928
Part-Time Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
Qualifications:
- One plus years of department store/specialty store sales or customer service experience is preferred.
Location: Lynchburg, VA
Part-Time Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
Qualifications:
- One plus years of department store/specialty store sales or customer service experience is preferred.
Location: Radford/NRV, VA
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
Qualifications:
- One plus years of department store/specialty store sales or customer service experience is preferred.
Location: Charlottesville, VA
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
Qualifications:
- One plus years of department store/specialty store sales or customer service experience is preferred.
Location: Virginia Beach, VA
- Email Cover Letter & Resume
- Direct Mail ATTN: Linda Wakefield Human Resource Manager, 415 Port Centre Parkway, Suite 95, Portsmouth, VA 23704 Fax 757-966-5928
Retail Sales Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
Qualifications:
- One plus years of department store/specialty store sales or customer service experience is preferred.
Location: Lynchburg, VA
- Email Cover Letter & Resume
- Direct Mail ATTN: Human Resource Manager (NWC # 61313, 61321, 61330), 2126 North Barracks Road, Charlottesville, VA 22903
Part Time Customer Service Representative
JOB DESCRIPTION:
Functions and Responsibilities:
- To provide stellar customer service to retail customers in our retail stores;
- Take 20-100 payments daily (depending on volume of store);
- Sell accessories;
- Answer billing questions;
- Conduct rate plan analysis;
- Save upset customers from leaving Ntelos;
- Troubleshoot phone issues;
- Sell features
- Assist reps in the store with customer service issues
Qualifications:
- Education: High School degree preferred.
- Related Experience: Keyboarding / Computer experience preferred
- Special Training or Competence: Customer Service and Communication Training a plus.
Location: Midlothian Store; Laburnum Store - VA
Retail Representative
Functions and Responsibilities:
- Responsible for delivering unparalleled customer service to customers visiting or calling the store.
- Responsible for meeting and/or exceeding targeted sales goals.
- Responsible for maintaining operational and merchandising standards.
Qualifications:
- One plus years of department store/specialty store sales or customer service experience is preferred.
Location: South Park
Retail Sales Representative
JOB DESCRIPTION
- Will represent NTELOS' front line in customer satisfaction and will be directly responsible and accountable for supervision of staff, merchandise standards, inventory and store profitability.
- Other responsibilities include hiring, training, and motivating staff members.
- Successful candidates will demonstrate the ability to effectively communicate in verbal and non-verbal situations.
- Extensive background in retail operations, inventory management, human resources, and merchandising preferred. Wireless telecommunications experience a plus.
Location: Roanoke, VA
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